The service call notification also provides your service engineer with advanced information, helping to limit the time needed to service your machine.
Plus, you can set the service call notification to automatically send an email alert when your device experiences a technical issue. Replace toner before it's depleted with Low Toner Notifications - set it up to automatically alert you via email when toner levels drop to a specified amount, helping to ensure you always have enough toner to finish those critical and time-sensitive jobs. When an onsite service call is necessary, the Advanced Remote Mobile System (ARMS) provides your Lanier service engineer with remote access to your device’s information - including error history, PM counters, firmware version history and basic machine information - increasing the likelihood of a first-time fix and helping to extend the life of your device, saving you valuable time while increasing your return on investment.Įasily manage your MFP or printer with Automated Device Updates & Alerts - these features include three functions that help you maintain your device and reduce downtime. You can also use this feature to expedite end-user training or assist users with programming function settings. IT managers at large enterprises can use the Remote Panel Operation tool to access their fleet of devices utilizing an intuitive web-based user interface 3 - letting in-house help desk support staff resolve issues quickly and easily over the company network. RemoteConnect Support is perfect for a variety of businesses - letting you enjoy instant support without the expense of an internal help desk.
By reducing the need for onsite service calls, you can minimize disruption to your team’s workflows. Tap into real-time remote service with RemoteConnect Support that gives your Lanier service expert direct access to your device's Smart Operation Panel (SOP) 2 for quick diagnosis and resolution.
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